March 2019 - FH International

How to increase the performance of your e-commerce?


Posted in March 27, 2019 by abarcelos
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Those who work with e-commerce face obstacles that go beyond knowledge and require technology to make secure and assertive decisions. But in this article you will know all the possibilities that FH offers to increase the performance of your e-commerce!

A global survey commissioned by SAP and aimed at the analysis of propensity to buy, points out that Brazil is the country with the highest rate of withdrawal of the purchase caused by the shipping price among the 25 countries studied. This is the reason for the abandonment of 70% of online shopping carts, followed by lower values in other sites or brands (41%), product not available in stock (36%), delivery time longer than expected ( 39%) and no discount or promotional code (36%).

By having a 360º vision in the business stages, FH’s Outsourcing knows the challenges of organizations that value the best customer experience and has a support portfolio for SAP C/4HANA applications, ranging from management and incident tracking to cloud management, so your business can have all the tools to increase productive capacity with real-time data!

1st Challenge: Eliminate risks

With the automation of the monitoring process, it is possible to carry out preventive maintenance and identify faults. Thus, regardless of the time of your operation, the performance of your e-commerce increases due to the maximization of the use of the application.

2nd Challenge: Ensure stability, with cost savings

Being strategic is having the guarantee that all actions of your company will be executed, regardless of size or segment. When your partner delivers customized cloud transfer, management, optimization, maintenance and monitoring services, your business achieves the flexibility so desired in this omnichannel world, because the configurations are tailored to your company’s demands and costs are optimized .

In this service, FH’s Outsourcing remotely manages the client platform and your company relies on the security and infrastructure of the largest cloud providers (such as Amazon Web Services, Google Cloud Platform, or Microsoft Azure) when purchasing a solution where payment is made directly to these suppliers.

3rd Challenge: Having control of processes

As C/4HANA process monitoring becomes routine in its operation, managing the applications is synonymous with gaining competitive gains in tracking events and exceptions in processes.

But then, how to increase the performance of your e-commerce?

#Applications Support – service platform to deliver proactive support solutions, in line with the best practices in the SAP world;
#Process Monitoring – Provides real-time data about your business that helps you make secure and assertive decisions;
#Cloud Management – transfer, manage, optimize and maintain the infrastructure of your cloud e-commerce;
#Multidisciplinary Specialists – professionals focused on problem solving, 100% certified and with 24/7 availability.

Still in doubt? FH has just been awarded by SAP itself as Strategic Supplier SAP Commerce Cloud 2019, an award that evaluates companies that are strategic service providers and supports operations with SAP C/4HANA using the best practices in the market, as well as innovating and bringing significant improvements, with high performance and quality in deliveries to its customers.

Chat with us at ams@fh.com.br and understand how FH can revolutionize your company’s e-commerce operations!


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Posted in Outsourcing - News

FH is recognized as a Strategic Supplier SAP C/4HANA 2019


Posted in March 12, 2019 by tfagundes
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The award, promoted by SAP, recognizes the partners who stand out in SAP C/4HANA support and happened today at the SAP CAS Partner Summit event in Rome, Italy.

The award evaluates companies that are strategic service providers and support SAP C/4HANA operations, using the best practices in the market, in addition to innovating and bringing significant improvements, with high performance and quality in deliveries to its customers.

This recognition to FH reaffirms the company’s commitment to its customers, always offering proactive support, available 24/7, with 100% certified professionals ready to meet any demand.

Being recognized by SAP itself as a Strategic Supplier SAP Commerce Cloud 2019 further highlights FH’s Outsourcing business in the market and makes the company one of the best in the world!

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Eduardo Arantes, Head of Outsourcing Business Unit at FH, receives the award at the SAP Cloud Application Service (AMS) event in Rome, Italy.

Other awards

In previous years FH also had recognition of the excellence in the services of support recognized by SAP:

SAP Award of Excellence: FH was voted one of the 4 best consultancies in Brazil, presenting one of the best results in the Annual Survey of Customer Satisfaction.

Top 10 in SAP Support Ranking in Brazil: FH was chosen as one of the 4 best consultancies in the country by its clients and is among the 10 largest companies in the Brazilian application management (SAP) market, Application Management Services (AMS).

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