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Going Digital Is About More Than Technology

Digital is the talk of the town no matter where in the business you go, and it’s no different for financial management. What you tend to forget, though, is that digital is about more than technology. It’s just as much about your processes, organization, and most importantly, about your people. That means change management must take […]


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Digital transformation – stop talking and start doing

Digital transformation is something that is on most companies’ roadmap, either in the short or long term, but is something that can be a very daunting prospect; especially for large and well-established organizations. I have spoken to many organizations over the years about this and many have been crippled with indecision, and have been unable […]


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The Intelligent Enterprise Learns And Adapts

Philosophers have struggled for centuries to articulate a definition of the word “intelligence.” Aristotle considered it the highest of human virtues, and the root of rational thought, and indeed, the meaning of its original Latin word, intellectus, translates to understanding. Another definition, often attributed to the late astronomer Stephen Hawking, describes intelligence as “the ability to adapt to […]


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3 Keys To Driving Customer Experience Into Your Digital Transformation

  In the past month, we discussed the pillars of the digital transformation—shifting our focus from technology to the behaviors that drive the digital transformation. I believe that the complete transformation is only possible if the right kind of organization is built, an organization that believes in the possible. To build these organizations, every organization needs […]


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SAP C/4HANA: The Customer Experience Revolution

By Alex Atzberger, President, SAP Customer Experience Today marks an important day for enterprises and their customers. SAP is launching SAP C/4HANA, our new customer experience suite. We are putting a stake in the Customer Relationship Management (CRM) market because we believe the time is right for fourth-generation CRM. After client-server, point solutions, and cloud-based […]


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Digital Transformation: Why It Matters And How To Get There

  To remain competitive in today’s fast-paced business environment and fend off upstart competitors, established companies need to embark on an enterprise-wide digital transformation journey that leverages their existing IT capabilities. While many are only investing in point, customer-facing applications, the true key is a strong and flexible foundation of information and capabilities that typically […]


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Vive la CX revolution! Customer-for-life mindset enhances customer experience

  We live in a world of non-stop branding, with companies begging for our attention on a minute-to-minute basis. Yet, often, the message doesn’t live up to its promise, and customers are left disappointed. With hopes dashed, you can expect them to jump ship. When contrasting organizations who manage to get the customer experience right […]


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The Transformation Conundrum: Are You Innovating, Inventing, Or Improving?

So much has changed in our digital landscape in recent years. In what started as a quest to capture data and get a view of how the business is performing has become a platform for continuous learning. People and machines now can work together to continuously uncover new – and hopefully better – ways to […]


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Four Ways Machine Learning Will Disrupt Your Business

We are entering the era of the machine learning enterprise, in which this subset of artificial intelligence (AI) capabilities will revolutionize operating models, shake up staffing methods, upend business models, and potentially alter the nature of competition itself. The adoption of machine learning capabilities will be limited only by an organization’s ability to change – […]


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Three Ways To Implement AI For Business

Rivers of digital ink have been spilled on the new opportunities of artificial intelligence and machine learning. A lot of the coverage has been thought-provoking pieces on the long-term possibilities for “cognitive computing,” which allows computers to reason and simulate human thought processes. In the meantime, robust machine learning algorithms are proving their worth in […]


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