CUSTOMER EXPERIENCE | FH International

CUSTOMER EXPERIENCE

The digital customer has many journeys and requires that companies are always one step ahead of them, better informed and present in the channels of their choice. With FH’s Digital projects, increase your company’s marketshare and profitability, provide a unique experience called omnichannel, engage new consumers with relevant and personalized interactions on any channel, and feature state-of-the-art technology in Big Data, IoT and proven expertise in Digital Marketing.

 

Digital Commerce Projects

More than a business strategy, being connected to the digital world is a requirement for every company!

 

FH’s Digital Commerce projects enable companies to transform the way they engage with customers, innovate the way they do business, and simplify their technology structure.  With a comprehensive approach, our solutions offer opportunities to optimize your customers’ shopping experience and transform your business!

 

Promote, in real-time, significant contextual experiences at all points of contact, and ensure the best online shopping experience for your customers.

Sales and Services Projects

Digital customers require companies to be always one step ahead of them, better informed and present in their favorite channels. The greater knowledge a company has of its customers, greater are the chances of pleasing and serving them, according to their needs and desires!

 

Hence, companies need to provide perfect purchasing experiences on all communication channels, either in person, by phone, digitally, on social media and mobile devices.

 

With Sales and Services Projects implemented by FH, you can train your sales and service team for this new business model.

Digital Marketing

One client. Many journeys. And most of them starting in the digital world!

 

Digital Marketing is the newest service in the digital area of FH and has been created with the goal of assisting our customers in their sales success!

 

Techniques and tools are used to optimize SEO – Search Engine optimization, BI – Business Intelligence and UX – User Experience, in order to create qualified traffic for your company. Get the best insight and offer the best user experience to your customers!

 

Overcoming the challenges of digital marketing in such a competitive scenario requires great skills and a specialized partner. With the Digital Marketing service, FH delivers the most innovative digital strategy for your business!

SAP C/4HANA

One customer. Many journeys. Simplify channel sales completely, at all points of contact, globally and flexibly!

 

Increase your company’s market share and profitability with a unique experience called omnichannel. With SAP C/4HANA you increase productivity, attract new consumers and enhance customer satisfaction with relevant and customized interactions on any channel.

 

With context-driven marketing tools and unified business processes for all your channels, SAP C/4HANA is the only solution that offers predictive insight, flawless execution, and contextual customer experience significant for your business.

 

Major challenges require great skills. The combination of FH and SAP C/4HANA provides the most innovative solution when it comes to omnichannel.

 

IOT

Develop and implement applications with a cloud-based IoT (Internet of Things) platform.

 

Internet of Things is basically an extensive network of devices connected to the Internet, including smartphones, tablets and almost everything that has a sensor – cars, machines in production units, reactors, wearable devices and more. These “things” gather and exchange data.

 

IoT and machine-to-machine (M2M) technology bring a kind of “super visibility” to a range of industries. Imagine utilities and telecommunications companies that can predict and prevent service failures, airlines that can remotely monitor and optimize airplane performance and healthcare organizations that can establish a treatment based on real-time genome analysis. Business possibilities are endless.

 

Big Data

Organizations are going beyond business intelligence to create new skills using Big Data as a strategic support tool. We live in a world increasingly driven by data and the way companies set their strategies and approaches must be aligned with these new technologies.

 

Invest in your company’s capacity to compete in the future. With Big Data you can streamline processes, acquire valuable insights regarding market trends, consumer behavior and your expectations.