The high competitiveness in the retail industry requires constant technological updating from companies.
In the old day, customers came to the store, discussed with the seller the possibilities of acquisition, checked the price and availability of stock of a particular product. Today, in addition to offering the best shopping experience to its customers, it is essential to stand out in the market to offer a proactive and integrated service.
Through multi-service, using the website and mobile, sellers of the ominchannel era can offer more information about each product, which transforms the purchase into a unique and differentiated experience.
Difficulty finding the product and lack of relevant information
Product unavailability in stock.
Chance to buy the product without knowing how to use it or the need to purchase other peripherals
Personalized service, fast purchase, with an agile and efficient system
Product recommendation through enriched content, to assist the purchase decision.
Right product, at the right time and in the right place
With FH’s assisted sales projects, your customer will start the purchase journey at home, on the website, on the tablet or on the cell phone, being able to check information, see tutorials, answer questions and complete the purchase in the physical store, with the advice of sales team that will be able to assist in the indication of products and services through access to the shared cart.