Sales and Services Projects - FH International


Succeed in your digital transformation with the Sales and Services Projects implemented by FH. Exceed expectations, sell more and empower your team to win customers in a more meaningful and significant way.


With Sales Projects (IFV-Sales Force Computerization) your company takes advantage of advanced features that include customer relationship management through software that leverages sales and offer insights to salespeople, so they can make quick decisions with 360º vision. All this through portfolio management that segments customers based on their territory, conducting specific campaigns with exclusive price lists according to the profile of each customer.


Services Projects are specially developed for field services and customer service, which are natively omni-channel. Thus, customers can choose which channel they will use to communicate with companies:


  • Phone;
  • Digital;
  • Social media;
  • Mobile devices.


FH Services Projects enable a comprehensive service process by supporting seamless transitions between customer communication channels and enhancing local registration systems to solve problems or execute service orders, either through agents from the engagement center or local technicians with mobile access and robust integrated analytical capabilities.


When choosing a business partner for your company, choose one that is an expert in the subject! FH received the 2016 ASUG Impact Awards Trophy as the best SAP Hybris for Sales and Services project in 2016, implemented at DPaschoal. The project provided several operational benefits and, in particular, improved management of sales opportunities.

Get to know some of our clients

Get to know some of our most successful cases




Customer experience: Don’t lose it in the last mile

This year’s winter Olympics have featured the performance of two female athletes who ended up with two very different outcomes. The British speed skater Elise Christie experienced a bad crash in one of the final races, [...]


New Technologies That Will Change How Consumers Shop In Store

Economic and technological shifts have rewritten the shopping journey. What was once transactional in nature is instead focused on relationship building. Each step of that journey – whether offline or online – is centered on [...]


5 ways to win with Gen Z shoppers

Causes, convenience and calls to action are helping brands successfully court the youngest demographic. The former 'it' generation is getting older. Millennials' purchasing power is on the verge of being surpassed by the [...]


Top Shopping Trends Of 2018: Retail Experts Share What To Watch For Next Year

If 2017 was the year of the retail apocalypse, then 2018 could be the year of a retail renaissance. The signs are promising. Retailers have come through a time of trial, and many of the ones that have survived have made the [...]


Shoppers Need a Reason to Go to Your Store — Other Than Buying Stuff

The holiday season, which is by far the most important time of year for retailers, highlights the increasingly intense battle between physical stores and online websites. Given the large number of casualties this year — [...]


Omnichannel holiday retail: Delighting consumers and driving strategy

In what measure does the emergence of e-commerce and omnichannel disrupt the established ecosystem of holiday retail sales? The economic activity of a country greatly depends on a set of commercial momentum creating a [...]


Number of U.S. Consumers Considering Artificial Intelligence–Enabled Devices for Holiday Shopping Doubles

Survey commissioned by SAP shows nearly four out of 10 U.S. shoppers are considering smart assistants to purchase gifts Interest in using chatbots and voice-enabled devices for commerce is growing, but barriers [...]


FH is once again highlighted partner of SAP

Last Tuesday (07/02) SAP Brazil PKOM - Partner Kick-Off Meeting took place in São Paulo. The event that happens annually brings together partners and key executives from SAP Brazil to present the SAP 2017 strategy. In this [...]


FH wins ASUG Impact Awards for third consecutive year

Company is twice awarded among the best cases of SAP Brazil, earning the first and third place in 2016   With the project "DPaschoal - CRM Project 2.0", FH won the ASUG Impact Awards 2016. DPaschoal focused its [...]