Application Management - FH International

Application Management

With Managed Services, you can reduce application management costs, have better control of support expenses, and make your IT department more flexible and agile to meet business needs.

FH’s Managed Services team manages the life cycle for applications, supported by five service offers that can be adjusted or contracted separately to meet the specific needs of each customer:

Process-oriented and proactive monitoring service that allows issues to be identified before they become critical. Enables identification, analysis, and troubleshooting before the user reports a process malfunction, giving IT a head start in situations that can generate a negative impact on the business.

With a multidisciplinary team, 100% certified, FH’s Service Desk is prepared to meet technical and functional demands in any degree of complexity with 24×7 availability.

SAP Application Infrastructure Management Service supported by an alert management center with the purpose of managing, monitoring, diagnosing, and troubleshooting system critical situations. Implementing a preventive maintenance schedule, ATA keeps your SAP solutions updated, reducing risks of unexpected failures.

Service supporting specific software development demands for applications. Including people, process, organization, technology and best practices, service provides quality and productivity at every stage of the software development cycle.

BENEFITS

  • Reduction of SAP application management cost;
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  • Higher satisfaction levels in service to business areas;
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  • Better control over expenses with SAP application support;
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  • Higher service levels and operational efficiency;
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  • More flexibility and agility to meet business needs.

The use of proprietary methodology and controls – Run SAP, as well as an efficient native tool to manage solution lifecycles – SAP Solution Manager, and the continuous investment in training and development of its team of consultants, ensure that FH offers high-quality services to its customers.

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