Commercial - FH International

SOLUTIONS BY BUSINESS - Commercial

What is the future of those who work with sales? Dynamics between sellers and buyers have changed. In a not-so-distant past, sellers were seen as an exclusive source of information. Today, with the digital revolution, where social media and people are connected twenty-four hours a day, there has been a balance of power. As buyers are better prepared with more information, purchase decision changes significantly how and where sellers can add value to the customer’s journey.

 

Forget old models! The modern customer’s journey does not follow strict rules. It goes in all directions, through several channels and points of contact. This interaction can start anywhere, anytime, and change directions at any moment. Whether buying or seeking information, customers have changed the process depending on what is most convenient for them at a specific moment.

 

With FH solutions, you can give your sales team the tools they need to find quick answers, engage customers in conversations with relevant content, and close more deals faster. Improve your sales process, increase performance, and empower your team everywhere, from any device.

 

 

Speak to our sales team – comercial@fh.com.br – and request a technical visit with one of our specialists.

Get to know some of our most successful cases

Videos

News

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How to provide a five-star customer experience

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How to win in the experience economy

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Six things you need to know about GDPR and marketing

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How to increase the performance of your e-commerce?

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Goodbye to European geoblocking in E-commerce

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FH: Committing for growth in Spain and Europe

Computer World, international acclaimed journal in the areas of IT and communication, has released the past October 16th, news about the international expansion of FH, highlighting the commitment of the company in the [...]

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An intelligent sales organization is not an option – it’s an imperative

We all know that AI can help you improvise your buyer’s journey, and in today’s market, AI is no longer an option – it’s a necessity to remain competitive. Early adopters of AI are using it as an assistant or augmented [...]

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What's behind Amazon's powerful pricing strategy on Prime Day?

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Make customer connections simpler, not more complicated, with Commerce Cloud

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3 Keys To Driving Customer Experience Into Your Digital Transformation

  In the past month, we discussed the pillars of the digital transformation—shifting our focus from technology to the behaviors that drive the digital transformation. I believe that the complete transformation is only [...]

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SAP C/4HANA: The Customer Experience Revolution

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Vive la CX revolution! Customer-for-life mindset enhances customer experience

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Special Interview with Mr. Ricardo Fachin, FH's CEO

FH's CEO, Mr. Ricardo Fachin, in an exclusive interview, provided valuable insights to both the business process and software market, and to professionals who want to endeavor on the technology sector, and those who want to [...]

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Six Ways Customer Service Can Transform Customer Experience

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What is Artificial Intelligence?

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Meet machine learning, your new favorite colleague

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How Digital Natives Are Changing B2B Purchasing

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What Digital Transformation Actually Means For Retail

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Realizing The Value Of Cloud ERP For Your Business

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Customer experience: Don’t lose it in the last mile

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Voice shopping may hit $40 billion by 2022 in the U.S. alone

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How IT Can Be A Hero – By Stepping Aside

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Voice assistants will augment, not replace, the human workforce

You’ve seen them spread throughout the consumer world in the form of Amazon Echo, Google Home, and others. Now, voice-activated digital assistants are coming to your office. The announcement of Alexa for Business late last [...]

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B2B execs: 2018 is the year to deploy e-commerce, before it is too late

Only one-half of manufacturers and brands currently have e-commerce web sites. In today’s digital-centric world, what could possibly be the cause of this? E-commerce best practices have been well understood for over fifteen [...]

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What’s love got to do with it? Why consumers love or leave brands

How much does customer service matter? Well, an estimated $62 billion in retail revenue is lost due to poor customer service, and while 80% of companies believe they are providing outstanding service, only 8% of consumers [...]

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The Future of Consumption: A Question of Trust

As a boy growing up in Hong Kong, I often joined my father on business meetings. These meetings typically took place in restaurants in Kowloon, loud, crowded, and smoky, where deals were sealed over rice wine. Trust was [...]

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Sales Digital Transformation: It’s Now Or Never!

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New Technologies That Will Change How Consumers Shop In Store

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5 ways to win with Gen Z shoppers

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6 trends that will define mobile marketing in 2018

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Top Shopping Trends Of 2018: Retail Experts Share What To Watch For Next Year

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Machine Learning: An Innovation in Teenage Age

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Shoppers Need a Reason to Go to Your Store — Other Than Buying Stuff

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Omnichannel holiday retail: Delighting consumers and driving strategy

In what measure does the emergence of e-commerce and omnichannel disrupt the established ecosystem of holiday retail sales? The economic activity of a country greatly depends on a set of commercial momentum creating a [...]

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Number of U.S. Consumers Considering Artificial Intelligence–Enabled Devices for Holiday Shopping Doubles

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FH has its expertise threefold recognized by SAP!

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4 impacts of mobile phone on consumer behavior, according to Google

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Success Story - Cia. Hering implements SAP Hybris with FH

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FH receives seal SAP Recognized Expertise in SAP Hybris Commerce

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FH wins ASUG Impact Awards for third consecutive year

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