Retail - FH International

SOLUTIONS BY INDUSTRY - Retail

FH offers comprehensive solutions to meet all retail industry processes

Integration, management, productivity platforms, e-commerce, and more. All systems are integrated with real-time data.

 

Increasing sales and business profitability are just some of the numerous challenges for the retail industry. Furthermore, professionals in this sector need to be in tune regarding consumption expansion, new formats, integrated channels and online strategies.

 

We know that maturity and technology have a direct impact on the consolidation of all retail areas, reflecting on the Brazilian development. Countless digital channels and social networks have emerged, but what businesses and consumers expect is a consistent experience across channels and in real time.

 

Digital integration in retail goes far beyond CRM. It involves understanding the consumption profile of each customer, knowing their expectations and adding value to their purchases through a unique experience. All this with real-time support that provides rich information and insights to the sales team.

 

FH offers several solutions that promote digital transformation for customers. Be amazed with what FH can offer the retail market.

Get to know some of our most successful cases

Videos

News

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How to provide a five-star customer experience

According to The Future of Commerce, customers view experiences in surprisingly simple terms: everything can be boiled down to a five-star rating system! It’s an effective and concise way to sum up a single interaction with a [...]

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How to win in the experience economy

This article of Digitalistmag, talks a bit about how the relationship economy has evolved into the experience economy and how companies are having to change their traditional mindset to meet the new expectations of consumers [...]

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Application Management Services

  To maintain competitiveness in the market, service companies seek to offer the best solutions to their customers. Another concern is to provide an agile and uncomplicated service. This is where technology becomes [...]

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How to increase the performance of your e-commerce?

  Those who work with e-commerce face obstacles that go beyond knowledge and require technology to make secure and assertive decisions. But in this article you will know all the possibilities that FH offers to [...]

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Goodbye to European geoblocking in E-commerce

All those people who carry out their purchases online are in luck: the European Council has reached an agreement to ban unjustified geoblocking between Member States, as published by the digital newspaper Ecommerce News [...]

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FH: Committing for growth in Spain and Europe

Computer World, international acclaimed journal in the areas of IT and communication, has released the past October 16th, news about the international expansion of FH, highlighting the commitment of the company in the [...]

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An intelligent sales organization is not an option – it’s an imperative

We all know that AI can help you improvise your buyer’s journey, and in today’s market, AI is no longer an option – it’s a necessity to remain competitive. Early adopters of AI are using it as an assistant or augmented [...]

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What's behind Amazon's powerful pricing strategy on Prime Day?

On July 21, Emilio Osete participated in an interview for Vozpópuli about the exclusive event for Premium clients organized by Amazon, Prime Day. Prime Day is the most important day for Amazon Premium customers, a day with [...]

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Make customer connections simpler, not more complicated, with Commerce Cloud

Consumers today want the ability to start a sale anywhere and end a sale anywhere. As mobile devices have made it easier than ever for people to access the internet, consumers today often switch back and forth between online [...]

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The Intelligent Enterprise Learns And Adapts

Philosophers have struggled for centuries to articulate a definition of the word “intelligence.” Aristotle considered it the highest of human virtues, and the root of rational thought, and indeed, the meaning of its original [...]

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SAP C/4HANA: The Customer Experience Revolution

By Alex Atzberger, President, SAP Customer Experience Today marks an important day for enterprises and their customers. SAP is launching SAP C/4HANA, our new customer experience suite. We are putting a stake in the Customer [...]

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Digital Transformation: Why It Matters And How To Get There

  To remain competitive in today’s fast-paced business environment and fend off upstart competitors, established companies need to embark on an enterprise-wide digital transformation journey that leverages their [...]

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Vive la CX revolution! Customer-for-life mindset enhances customer experience

  We live in a world of non-stop branding, with companies begging for our attention on a minute-to-minute basis. Yet, often, the message doesn’t live up to its promise, and customers are left disappointed. With hopes [...]

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Special Interview with Mr. Ricardo Fachin, FH's CEO

FH's CEO, Mr. Ricardo Fachin, in an exclusive interview, provided valuable insights to both the business process and software market, and to professionals who want to endeavor on the technology sector, and those who want to [...]

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Blockchain: A Study Rooted in Reality

A new study from SAP sends this message to the business community about blockchain: It’s time to get real. The distributed ledger technology blockchain is in the early stages of an adoption cycle where its vast potential [...]

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Six Ways Customer Service Can Transform Customer Experience

“Customer service is the way to change your customer experience.” I lost count of the number of times I heard people saying that at Customer Contact Week (CCW) Europe, an event that attracted dozens of the world’s most [...]

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What is Artificial Intelligence?

Technology is already more advanced than humans in some areas. But how can businesses benefit from this? One term you frequently hear in this context is artificial intelligence (AI). Machine learning is a form of AI which [...]

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Meet machine learning, your new favorite colleague

What if you had a colleague who would take care of all the dull, routine tasks without complaining? A colleague who lets you do interesting and challenging tasks, helps you solve them, then happily lets you take all the [...]

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What Digital Transformation Actually Means For Retail

Digital transformation. At its highest level, it means using digital technologies to create game-changing business innovations that disrupt existing industries or create whole new ones. That’s a pretty simple definition, but [...]

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Realizing The Value Of Cloud ERP For Your Business

With cloud computing now considered mainstream, more and more organizations are embracing cloud ERP (public and private) to drive enterprise-wide innovation to improve customer relationships while delivering operational [...]

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Customer experience: Don’t lose it in the last mile

This year’s winter Olympics have featured the performance of two female athletes who ended up with two very different outcomes. The British speed skater Elise Christie experienced a bad crash in one of the final races, [...]

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Voice shopping may hit $40 billion by 2022 in the U.S. alone

The voice shopping market is expected to grow from $2 billion today to $40 billion by 2022, according to a new survey of 1,500 owners of smart speaker like Google Home and Amazon Echo in the United States. The survey [...]

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How IT Can Be A Hero – By Stepping Aside

The digital economy is a data economy. Companies that survive and thrive today know how to leverage their data for analytics and actionable business insights. These insights can be used to improve customer experiences, reduce [...]

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Voice assistants will augment, not replace, the human workforce

You’ve seen them spread throughout the consumer world in the form of Amazon Echo, Google Home, and others. Now, voice-activated digital assistants are coming to your office. The announcement of Alexa for Business late last [...]

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B2B execs: 2018 is the year to deploy e-commerce, before it is too late

Only one-half of manufacturers and brands currently have e-commerce web sites. In today’s digital-centric world, what could possibly be the cause of this? E-commerce best practices have been well understood for over fifteen [...]

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Digital Transformation In Governance, Risk Management, And Compliance

These days, there are many Webinars, white papers, and so on relating to digital transformation. And most of them refer to supply chain or finance. But what about governance, risk, and compliance? In a blog I wrote in [...]

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What’s love got to do with it? Why consumers love or leave brands

How much does customer service matter? Well, an estimated $62 billion in retail revenue is lost due to poor customer service, and while 80% of companies believe they are providing outstanding service, only 8% of consumers [...]

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The Future of Consumption: A Question of Trust

As a boy growing up in Hong Kong, I often joined my father on business meetings. These meetings typically took place in restaurants in Kowloon, loud, crowded, and smoky, where deals were sealed over rice wine. Trust was [...]

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Sales Digital Transformation: It’s Now Or Never!

Where is your company on this continuum of sales digital transformation? After writing about, speaking about, and advising clients on this topic for more than two and a half years, I believe we have crossed the chasm where [...]

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New Technologies That Will Change How Consumers Shop In Store

Economic and technological shifts have rewritten the shopping journey. What was once transactional in nature is instead focused on relationship building. Each step of that journey – whether offline or online – is centered on [...]

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5 ways to win with Gen Z shoppers

Causes, convenience and calls to action are helping brands successfully court the youngest demographic. The former 'it' generation is getting older. Millennials' purchasing power is on the verge of being surpassed by the [...]

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6 trends that will define mobile marketing in 2018

The future will come into clearer focus during a year that is likely to see budgets grow, major acquisitions and newer sub-channels reaching critical mass. As 2018 gets underway, it's shaping up to be a big year for mobile [...]

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Top Shopping Trends Of 2018: Retail Experts Share What To Watch For Next Year

If 2017 was the year of the retail apocalypse, then 2018 could be the year of a retail renaissance. The signs are promising. Retailers have come through a time of trial, and many of the ones that have survived have made the [...]

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The Top 8 IoT Trends For 2018

An IHS survey estimates that there are 20 billion connected devices globally as of this year. Will 2018 be “The Year of IoT”? Not exactly, but the future looks promising and 2018 will show a promising trajectory. Despite [...]

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Machine Learning: An Innovation in Teenage Age

A year ago, Gartner, the world’s leading research and advisory company, named artificial intelligence (AI), machine learning, and conversational systems (CAI) three of the top strategic tech trends for 2017. In May this [...]

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Shoppers Need a Reason to Go to Your Store — Other Than Buying Stuff

The holiday season, which is by far the most important time of year for retailers, highlights the increasingly intense battle between physical stores and online websites. Given the large number of casualties this year — [...]

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Omnichannel holiday retail: Delighting consumers and driving strategy

In what measure does the emergence of e-commerce and omnichannel disrupt the established ecosystem of holiday retail sales? The economic activity of a country greatly depends on a set of commercial momentum creating a [...]

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Number of U.S. Consumers Considering Artificial Intelligence–Enabled Devices for Holiday Shopping Doubles

Survey commissioned by SAP shows nearly four out of 10 U.S. shoppers are considering smart assistants to purchase gifts Interest in using chatbots and voice-enabled devices for commerce is growing, but barriers [...]

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Three Business Rules to Forget in the Digital Era

When it comes to digital business, Andrew McAfee knows a thing or two. A principal research scientist at MIT, prolific writer, and management expert, McAfee is a leader in understanding and explaining how digital technologies [...]

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IDC Study: Seven Insights into SAP S/4HANA

Customers that have already migrated to SAP S/4HANA are beginning to see the added value, and putting their reservations aside. Tips from these forerunners include staying close to the standard system and using real-time [...]

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FH has its expertise threefold recognized by SAP!

SAP Partner since 2007, FH is always looking for a deep understanding of the needs of customers to implement the best business solutions based on information technology, guaranteeing the return of investments and so every day [...]

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Retail should grow 1.8% by the end of the year, according to CNC

Sales volume, reduction of interest and improvement in employment made the CNC revise rate from 1.6% to 1.8%. Understand why this happened. High of 4.4% in July sales has made the review of retail growth seem a little more [...]

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4 impacts of mobile phone on consumer behavior, according to Google

Cell phone use has completely changed consumer behavior. Doubt? Google's survey explains how this happened. Popularization of smartphones and the speed that the mobile has changed significantly the behavior of the consumer. [...]

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Resumption: retail sales present third consecutive monthly rise

Comparison between the 2016 and 2017 data strengthens the belief that the crisis begins to lag behind The positive impact on household income from inflation and indications that employment stopped falling contributed to a [...]

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Is Brazilian retail ready for the internet of things?

Cases of success are not lacking for those who still have doubts. But beware of a few points before adopting the technology What are the perspectives on the future of retail in Brazil? Even considering the financial and [...]

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Success Story - Cia. Hering implements SAP Hybris with FH

Cia. Hering has built a history of permanent innovation for over a century. Founded in 1880, the company has reinvented itself and kept pace with the evolution of society, dressing generation after generation. With stores in [...]

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FH receives seal SAP Recognized Expertise in SAP Hybris Commerce

Looking for an SAP partner with recognized experience? FH, in addition to being the company recognized as the best partner for SAP in SAP S/4HANA and SAP Hybris categories, just received the SAP seal Recognized Expertise [...]

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FH wins ASUG Impact Awards for third consecutive year

Company is twice awarded among the best cases of SAP Brazil, earning the first and third place in 2016   With the project "DPaschoal - CRM Project 2.0", FH won the ASUG Impact Awards 2016. DPaschoal focused its [...]